Graduate Certificate of Hospitality and Tourism Operations Management

Humber College - North Campus

Canada,Ontario

 1 Shortlist

12 Months

Duration

CAD$ 18,048/year

Tuition Fee

CAD$ 75

Application Fee

Sep 2022

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 52,800 +

Int. Students: 3,800 +

Campus Detail

Main Campus Address

205 Humber College Blvd, Etobicoke, ON M9W 5L7, Canada

Graduate Certificate of Hospitality and Tourism Operations Management

Program Overview

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.

Upon successful completion of the program, a graduate will:

  • Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
  • Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
  • Use financial operating and statistical reports to assist in intermediate and long-term decision making.
  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
  • Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
  • Develop effective customer relations, mange guest problems with empathy and sensitivity.
  • Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
  • Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
  • Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
  • Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
  • Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
  • Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
  • Use effective interpersonal skills in the workplace.
  • Use effective oral and written communication skills.
  • Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.