Graduate Certificate in Hospitality and Tourism Operations Management

Fanshawe College - London Downtown Campus

Canada,Ontario

 11 Shortlist

24 Months

Duration

CAD$ 12,153/year

Tuition Fee

CAD$ 100 FREE

Application Fee

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 43,000 +

Int. Students: 3,500 +

Campus Detail

Main Campus Address

137 Dundas Street London, Ontario, Canada N6A 1E9

Graduate Certificate in Hospitality and Tourism Operations Management

Program Overview

This two-year Ontario College Graduate Certificate program is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of all operations involved in hospitality businesses of varying size and complexity.

Learning Outcomes
The graduate has reliably demonstrated the ability to

  • Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
  • Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
  • Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
  • Develop a sound organizational marketing plan.
  • Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
  • Select and utilize industry-specific and generic software packages relating to operational planning and management.
  • Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
  • Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
  • Maintain service standards and address business needs in an ethical and socially responsible manner.
  • Develop, implement, and revise strategic operational plans for a department or business.
  • Conduct meetings and make formal presentations employing effective public speaking skills and techniques.