Graduate Certificate of Guest Relations Management in Concierge Specialist

Fanshawe College - London Downtown Campus

Canada,Ontario

 1 Shortlist

12 Months

Duration

CAD$ 10,128/year

Tuition Fee

CAD$ 100 FREE

Application Fee

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 43,000 +

Int. Students: 3,500 +

Campus Detail

Main Campus Address

137 Dundas Street London, Ontario, Canada N6A 1E9

Graduate Certificate of Guest Relations Management in Concierge Specialist

Program Overview

This Ontario College Graduate Certificate program endorsed  by Les Clefs d'or Canada,  is designed to enhance the graduate's ability to succeed in the multi-faceted premium service sector of the tourism and hospitality industry. An extraordinary guest relations department is often the factor that differentiates product and service in today's highly competitive marketplace. Graduates who exhibit outstanding critical thinking, multi-tasking and problem-solving skills, with heightened degrees of global knowledge, sophistication and confidence, are prized by all tourism and hospitality employers. This program includes a four month paid Internship with exposure to exciting global employment opportunities.

  • A unique one-year graduate program that allows students to continue to build on their current tourism and hospitality education and skill sets, improving upon both personal and professional abilities;
  • Introduction to a variety of employer partners, while studying the realities of today's premium service hospitality trends;
  • Includes a four-month paid internship with exposure to exciting global employment opportunities;
  • Recognized by Royal Roads University, a two-year credit granted to BA Commerce, Entrepreneurial Management;
  • We are proudly endorsed by Les Clef's d'Or Canada, the world's leading Concierge association.

Learning Outcomes
The graduate has reliably demonstrated the ability to

  • Lead, guide and supervise staff as required in concierge-related services.
  • Display self-confidence and personal effectiveness when providing concierge-related services.
  • Recommend products and services according to guest needs and preferences.
  • Manage customer or concierge-related problems using initiative, resourcefulness and self-control to ensure an effective and creative solution.
  • Work independently, and effectively as a team member to provide services to guests and the general public.
  • Communicate in a guest-service environment using appropriate intercultural strategies and techniques.
  • Utilize desktop publishing, multimedia, and a variety of software to produce effective marketing materials.
  • Make informed financial decisions to meet the goals of a guest-service enterprise.
  • Develop and apply strategies for personal, career and professional development to enhance work performance and maintain currency with the guest-service industry.